Frequently Asked Questions About Self Storage in Istanbul

You can transport your items yourself or take advantage of our certified VIP moving partners who handle pickup, packing, and unit placement directly.

Yes, through our vetted logistics partners, we offer comprehensive moving, loading, and doorstep transport services with fixed pricing upon request.

We provide complimentary moving and volume estimation services completely free of charge. Call 444 3 369 to book an on-site or virtual survey.

Yes, our certified moving crews professionally disassemble large wardrobes, beds, and modular furniture, and reassemble them at your destination.

We provide high-grade moving boxes, bubble wrap, stretch film, heavy-duty padlocks, and shelving at wholesale rates.

Your unit is strictly private and accessible solely by you. Only you hold the padlock key and encrypted passcode. Facility staff cannot access your unit without your explicit written authorization.

You can easily update your credit card, contact, or company e-invoicing details by emailing [email protected] or contacting customer care.

Please contact our 24/7 customer support line or browse our website for detailed specifications.

Please contact our 24/7 customer support line or browse our website for detailed specifications.

All items stored in your Ekoda unit are insured free of charge under our HDI Sigorta policy up to a maximum complimentary coverage of 10,000 TL against fire, flooding, earthquake, and burglary throughout your contract period.

Moving and transportation fees are settled directly with our vetted partner upon delivery of service according to your agreed quote.

In case of any updates to your credit card, contact info, or billing address, please notify our operations desk via email at [email protected].

Please contact our 24/7 customer support line or browse our website for detailed specifications.

Unless written notice is provided, contracts renew on a flexible month-to-month basis. When you wish to vacate, simply notify us 7 days in advance via email to [email protected] and leave your unit clean and empty.

Yes, you can vacate early. Simply provide 3 days' written notice to [email protected]. Unused days will be recalculated based on standard rates and refunded promptly.

The agreement must be made in the name of the individual or legal entity paying and storing the items. All invoicing and access authorization will be issued solely under that name.

Yes, all contracts, payments, and official e-invoices can be issued under your company name for full tax deductibility.

Yes, through our Ekoda Plus+ hybrid model, you can legally establish your company and use our facility as your official business address. Call 444 3 369 for details.